Last updated: October 1st 2026

Thank you for shopping with Craft Space Ideas. I want you to be happy with your purchase, so if you have a problem with an order, please get in touch and I will do my best to help.

Digital Downloads

Most of the products available from Craft Space Ideas are digital products, such as crochet patterns, printable PDFs and other downloadable resources.

Because digital products are supplied immediately after purchase, digital downloads cannot normally be returned or cancelled once the download has started.

When purchasing a digital product, you will be asked to confirm that you agree to the download beginning immediately and that you understand that you will lose your 14-day cancellation right once the download begins.

However, this does not affect your legal rights. If a digital product is faulty, does not work as described, or does not conform to the contract, please contact me and I will work with you to put the problem right. This may include providing a replacement file or, where appropriate, a refund.

If you have purchased a digital product and are having difficulty downloading or accessing it, please contact me before requesting a refund. I will always try to resolve the problem.

Physical Products

If physical products are offered for sale, you have the right to cancel your purchase in accordance with UK consumer law.

Unless an exception applies, you normally have 14 days from the day after you receive your goods to tell me that you wish to cancel your order. You then have a further 14 days to return the goods.

Returned items should be unused and in the same condition in which you received them, allowing for reasonable inspection of the goods.

You are responsible for the cost of returning an item unless the item is faulty, damaged, incorrect, or I have agreed otherwise.

Once a return has been received and accepted, your refund will normally be made using the original payment method.

Faulty, Damaged or Incorrect Items

If your physical order arrives damaged, faulty or is not what you ordered, please contact me as soon as possible.

Please include your order number and, where appropriate, photographs of the item and packaging. I will work with you to arrange an appropriate remedy, which may include a replacement or refund.

Your statutory rights are not affected by this policy.

Sale Items

Sale items have the same legal rights as full-price items. A reduction in price does not remove your statutory consumer rights.

How to Contact Me

If you have a question about a purchase, need help with a download, or wish to discuss a return or refund, please contact me at:

Email: tilly@craftspaceideas.com

Please include your order number where possible so that I can find your order quickly.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If you believe that something you have purchased is faulty or does not meet the description provided, please contact me so that I can help resolve the issue.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at tilly@craftspaceideas.com for questions related to refunds and returns.